Catering and Marketing Coordinator

Job Description: 

The Catering and Marketing Coordinator actively organizes and pursues opportunities to influence sales growth for the business by means of promotional marketing, social media platforms, community outreach, and team relations. The Coordinator also plays a role in leadership duties necessary for daily operations. Starting Wage: $20-22 Per Hour.

Performance evaluation key metrics will concern store sales, growth, and performance (i.e. CEMS), as well as feedback reports submitted from guest performance reviews (i.e. CARES).

Qualifications:

• At least 2 years of previous marketing experience, preferred.
• Must be in good standing with the company; excessive disciplinary actions or documentations are disqualifying.
• Must demonstrate the ability to:
  • Maintain a positive, encouraging attitude.
  • Execute all responsibilities with passion for doing all tasks the correct way.
  • Respond to constructive feedback as motivation to improve.
  • Strategize new ideas to help improve Operational Excellence, team morale, or problem-solving techniques.
  • Commit to execution: Doing the right thing, the right way, every time!
• Demonstrate leadership traits such as character, integrity, social chemistry, and competency. 
• Flexible schedule including nights and weekends availability. 

Skills:

• Affinity for sales and marketing. 
• Superior interpersonal and communication skills.
• Organization and negotiating skills.
• Outgoing, sociable, and friendly. 
• Enthusiasm for serving the public.
• Community involvement.
• Motivated self-starter. 
• Problem solving. 
• Growth focused mindset. 
• Attention to detail.
• Oversee marketing strategy, planning, and execution
  • Create and execute a marketing plan based on operator’s goals. 
  • Generate and maintain a marketing budget within margin.
  • Know and understand the business operationally to effectively market the store.
  • Know and understand store matrix such as CEM scores, sales, transaction counts, and check average.
  • Incorporate food, people, cows, and our influence. 
  • Order marketing supplies and maintain inventory. 
• Communications and Community Involvement
  • Manage store social media accounts using social media publisher. 
  • Communicate with the team regarding new products, events, catering needs, etc.
  • Promote new products. 
  • Update the community board and Point of Purchase (POP) signage and advertisements.  
  • Cultivate and manage partnerships with schools, businesses, and charities.
  • Respond to customer CARES feedback using the HEARD model. 
  • Oversee the Chick-fil-A One app; actively inspire and supervise increased guest usage and mobile orders.
• Catering and Events
  • Promote catering.
  • Deliver and set up catering orders.
  • Plan and execute marketing events within the store and offsite; utilize emotional connections marketing.
  • Track raffles, giveaways, etc. to businesses and charities using Jolt.
• Team Culture
  • Establish a culture of continuous improvement. 
  • Execute second mile service and coach the team to do the same.
  • Plan and execute team events, awards, celebrations, and gifts (i.e. birthdays, anniversaries, life events, team building).
  • Train new team members. 
  • Decorate the store for holidays.  

General Responsibilities:

• Lead with Integrity: Identify and execute the correct procedures for each encountered situation and promote Chick-fil-A’s purpose, vision, and values.
• Lead by Example: Offer service and instruct others according to Chick-fil-A culture; execute operations successfully and set the pace and expectations for the team. Treat everyone with honor, dignity, and respect and follow all policies appropriately.

Meet Our Team:

Chick-fil-A Main Street is a family of talented, warm individuals who create success through our vision of “Serving Suffolk with a Caring Heart.” In order to build a deep friendship with one another and purposed, meaningful relationships with our surrounding community, we must first understand and protect our team’s foundation.

We Value:

• Integrity
• Teamwork
• Innovation
• Empowering others
• Influence

We Offer:

• Discounted break meals
• Scheduling flexibility
• Scholarship opportunities
• Competitive wages and benefits.
• Paid Time Off for full-time employees
• Phone reimbursement
• Uniform and shoe allowance
• Gym membership reimbursement

We Expect our Team to:

• Refrain from gossip
• Be willing to work hard
• Lean into accountability
• Celebrate success
• Create a warm environment

One of our favorite things to celebrate is team member growth and advancement. In all of our positions, team members are encouraged to expand their knowledge, enhance their skill-set, and challenge new goals. Leadership opportunities are offered to those who pursue this growth, maintain a team minded attitude, and exemplify a deep desire to serve the community.

About Chick-fil-A

With more than 2000 restaurants in about 47 states, Chick-fil-A operates one of the largest fast-food chains that specializes in chicken menu items. Chairman Truett Cathy founded this chain in 1946, which was originally open 24 hours per day. However, Mr. Cathy established the policy that all restaurants be closed on Sundays to guarantee family time each week, and we continue to honor this today.

At Main Street, we strive to honor Mr. Cathy’s legacy and continue building on his vision: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A” in a “workplace culture where everyone is treated with honor, dignity, and respect."

We invite you to join us!