Front Counter Team Member

Suffolk, VA

Front of House Team Member

Job Description:

As the first face our guests meet when they enter our building, the role of the Front of House Team Member is to serve with passion and urgency. Team Members are expected to prioritize guest interactions through warm greetings, cheerful attitude, focusing on guest needs, and going the second mile to serve each guest beyond expectation.

General Responsibilities:

  • Prioritize guest needs
  • Record, bag, or run out orders
  • Clean equipment, counters, tables, empty trash bins, and sweep and mop floors
  • Stock product
  • Help teammates manage other service responsibilities


  • Flexible availability
  • Dependable
  • Service-minded attitude
  • Teamwork mindset

Meet Our Team:

Chick-fil-A Main Street is a family of talented, warm individuals who create success through our mission to "empower our team to influence the community by creating Raving Fans." In order to build a deep friendship with one another and purposed, meaningful relationships with our surrounding community, we must first understand and protect our team’s foundation.

We Value:

  • Integrity
  • Teamwork
  • Innovation
  • Empowering others
  • Influence

We Expect our Team to:

  • Refrain from gossip
  • Be willing to work hard
  • Lean into accountability
  • Celebrate success
  • Create a warm environment 

We Offer:

  • An engaging team
  • Discounted break meals
  • Scheduling flexibility
  • Scholarship opportunities
  • Competitive pay and Benefits

One of our favorite things to celebrate is team member growth and advancement. In all of our positions, team members are encouraged to expand their knowledge, enhance their skill-set, and challenge new goals. Leadership opportunities are offered to those who pursue this growth, maintain a team minded attitude, and exemplify a deep desire to serve the community.

About Chick-fil-A

With more than 2000 restaurants in about 47 states, Chick-fil-A operates one of the largest fast-food chains that specializes in chicken menu items. Chairman Truett Cathy founded this chain in 1946, which was originally open 24 hours per day. However, Mr. Cathy established the policy that all restaurants be closed on Sundays to guarantee family time each week, and we continue to honor this today.

At Main Street, we strive to honor Mr. Cathy’s legacy and continue building on his vision: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A” in a “workplace culture where everyone is treated with honor, dignity, and respect."

We invite you to join us!